| Q: | Who are you? |
| A: | Silverthorpe and Daughters is a tiny independent apothecary and mercantile establishment. We specialise in crystals, jewellery, art and homewares for the modern witch. |
| Q: | Where are you? |
| A: | Nestled deep within the magical and ancient Isle of Avalon, Glastonbury, in the United Kingdom. |
| Q: | What is this thing you are offering here? |
| A: | We offer a variety of witchy subscription boxes designed to suit any pocket. A subscription box is like a magazine subscription but instead of a magazine you get a parcel containing all manner of exciting things. We offer three kinds of box:
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| Q: | What is a sabbat? |
| A: |
- The Wheel of the Year 2025 - Quarter days fall on the winter soltice, spring equinox, summer soltice and autumn equinox with the cross-quarter days falling roughly six weeks between these. Our Sabbat Celebration and Deluxe Sabbat Boxes contain everything you need to celebrate the corresponding quarter and cross-quarter days and are sent out every six weeks in time to arrive with you for your own personal celebration of the natural cycle of our beautiful world. You can find out more about the sabbats and the Wheel of the Year by clicking here. |
| Q: | When are the sabbats? | ||||||||||||||||||
| A: |
If you subscribe to our Sabbat Celebration or Deluxe Sabbat Box, all being well you will receive your corresponding box in time for these dates. |
| Q: | When can I sign up? | ||||||
| A: | Take a look below to see the dates of our next boxes and when you need to sign up by in order to receive them:
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| Q: | When will I be charged? |
| A: | You will be charged for your subscription on the day you sign up. If you sign up for a continuous subscription you will be charged the first payment on the day you sign up and then again every month on that same day thereafter (Light Box) or every six weeks therefter (Sabbat Celebration and Deluxe Sabbat Boxes). If you buy a one-off box or a bundle of boxes you will be charged once on the day you sign up. |
| Q: | What payment methods do you accept? |
| A: | All our subscription boxes are powered by Shopify and we accept most major credit and debit cards as well as PayPal, Apple Pay and Google Wallet.
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| Q: | Have I signed up for a one-off box, bundle of boxes or a subscription? |
| A: | Please check your original order confirmation for the answer to this one. If you are still in doubt please contact us and we'll let you know. If you bought a one-off box it is just that. You will not be charged again and you will need to sign up again to receive more boxes from us. |
| Q: | Can I re-subscribe? |
| A: | Of course! We'd love to have you back. To subscribe again please click here. |
| Q: | Are your boxes suitable for vegans? |
| A: | Yes! We offer vegan-friendly options for all of our boxes. Just tick the box at checkout to let us know you're vegan. We don't send out food with our boxes but we do use beeswax and occassionally leather. By ticking the vegan box we'll make sure we keep those out of your box and send vegan alternatives.
We have made a huge effort to keep our packaging vegan-friendly too! |
| Q: | Can I change my subscription part way through? |
| A: | It is possible to change from seeds to crystals and visa versa if you choose our Light Box. Please contact us if you'd like to do this. If you are subscribed to one of our boxes and you'd like to change the kind of box you receive you'll need to cancel your existing subscription and resubscribe to the one you'd like to receive instead. Subscriptions that have been bought with a one-off payment cannot be changed or cancelled. |
| Q: | Can I cancel my subscription? |
| A: | You can cancel a continuous subscription at any time by following the link in your confirmation email or you can contact us and we'll do it for you from our end. Boxes that have already been payed for or subscriptions that have been bought as a one-off payment cannot be cancelled or part-refunded. |
| Q: | Do you ship internationally? |
| A: | Unfortunately, we are only able to send our boxes to addresses within the UK. |
| Q: | How much does postage cost? |
| A: | Postage is free to all UK addresses! |
| Q: | What delivery company to you use to post your parcels? |
| A: | All our boxes are sent using Royal Mail. Boxes within the UK are sent using second class post and can be expected to arrive within 2-5 days once sent. Our boxes do not have tracking numbers and do not need to be signed for. |
| Q: | When can I expect my box? |
| A: | Our Light Boxes start dispatching on the 1st of every month. Dispatch lasts 2-3 days. Our next Light Box will start to go into the post on . Sign up by to receive it. Our Sabbat Celebration Boxes and Deluxe Sabbat Boxes start to go into the post every six weeks, in time fo the upcoming sabbat. Our next boxes are boxes. Sign up by to receive one. Once sent, UK subscribers can expect their box within 2-5 days. Please note: our boxes do NOT have tracking numbers and whilst we do our utmost to ensure our sabbat related boxes are received well in time for the corresponding sabbat, I'm afraid we cannot make any binding guarantees of this due to the foibles of the postal service. |
| Q: | Will the box fit through my letterbox? |
| A: | If you order a Light Box or a Sabbat Celebration Box then most likely, yes! And even better, there's no need to sign for it. Simply go about your daily business, and return home to find your exciting post waiting happily for you on your doormat. Or, wherever your postbox leads to. The box doesn't automatically go for doormats unless gravity leads it that way. Our Deluxe Sabbat Boxes are too big to go through letterboxes because they contain lots of exciting things that are too large to fit into a small box. A well-trained Postperson may well leave yours on your doorstep for you though as there's no need to sign for them. |
| Q: | My question isn't answered here. |
| A: | Please Contact Us here and we'll do our best to answer it just as soon as we can. |
