| Q: Who are you? | |||||||||||||||||||||
| A: | Silverthorpe and Daughters is a tiny independent apothecary and mercantile establishment. We specialise in crystals, jewellery, art and homewares for the modern witch. | ||||||||||||||||||||
| Q: Where are you? | |||||||||||||||||||||
| A: | Nestled on the banks of the river Thames in the village of Petersham, near Richmond in London, United Kingdom. | ||||||||||||||||||||
| Q: What is this thing you are offering here? | |||||||||||||||||||||
| A: | We offer a variety of witchy subscription boxes designed to suit any pocket. A subscription box is like a magazine subscription but instead of a magazine you get a parcel containing all manner of exciting things. We offer three kinds of box:
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| Q: What is a sabbat? | |||||||||||||||||||||
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| Q: When are the sabbats? | |||||||||||||||||||||
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| Q: When can I sign up? | |||||||||||||||||||||
| A: | Take a look below to see the dates of our next boxes and when you need to sign up by in order to receive them:
You can sign up at any time but if you sign-up after our cut-off date for our current box your subscription will start with the one after. |
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| Q: When will I be charged? | |||||||||||||||||||||
| A: | You will be charged for your subscription on the day you sign up. If you sign up for a continuous subscription you will be charged the first payment on the day you sign up and then again every month on that same day thereafter (Light Box) or every six weeks therefter (Sabbat Celebration and Deluxe Sabbat Boxes). If you buy a one-off box or a bundle of boxes you will be charged once on the day you sign up. |
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| Q: What payment methods do you accept? | |||||||||||||||||||||
| A: | All our subscription boxes are powered by PayPal. You don't need to set up a PayPal account if you are buying a one-off box or a bundle of boxes and can use most major credit and debit cards. For continuous subscriptions you will need a PayPal account so that you can manage your subscription but they're quick and easy to set up and you will be walked through the process if you don't have one already. |
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| Q: Have I signed up for a one-off box, bundle of boxes or a subscription? | |||||||||||||||||||||
| A: | Please check your original PayPal receipt for the answer to this one. If you are still in doubt please contact us and we'll let you know.
If you bought a one-off box it is just that. You will not be charged again and you will need to sign up again to receive more boxes from us. |
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| Q: Can I re-subscribe? | |||||||||||||||||||||
| A: | Of course! We'd love to have you back. To subscribe again please click here. | ||||||||||||||||||||
| Q: Are your boxes suitable for vegans? | |||||||||||||||||||||
| A: | Yes! We offer vegan-friendly options for all of our boxes. Just tick the box at checkout to let us know you're vegan. We don't send out food with our boxes but we do use beeswax and occassionally leather. By ticking the vegan box we'll make sure we keep those out of your box and send vegan alternatives.
We have made a huge effort to keep our packaging vegan-friendly too! |
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| Q: Can I change my subscription part way through? | |||||||||||||||||||||
| A: |
It is possible to change from seeds to crystals and visa versa if you choose our Light Box. Please contact us if you'd like to do this. If you are subscribed to one of our boxes and you'd like to change the kind of box you receive you'll need to cancel your existing subscription and resubscribe to the one you'd like to receive instead. Subscriptions that have been bought with a one-off payment cannot be changed or cancelled. |
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| Q: Can I cancel my subscription? | |||||||||||||||||||||
| A: | You can cancel a continuous subscription at any time by logging into PayPal and managing your automatic payments or you can contact us and we'll do it for you from our end. Subscriptions that have been bought as a one-off payment cannot be cancelled or part-refunded.
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| Q: Do you ship internationally? | |||||||||||||||||||||
| A: | Yes! We will send our boxes to anywhere the postal service will deliver to. However, some items may not be available in your region due to customs laws. If in doubt, please check your local customs laws. Please note that International Postage can take several weeks, especially if things get held up at customs. The parcels cannot be tracked so extreme patience will be needed. Please bear this in mind if you are ordering from overseas. |
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| Q: How much does postage cost? | |||||||||||||||||||||
| A: |
Postage is automatically added to your order at checkout. |
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| Q: What delivery company to you use to post your parcels? | |||||||||||||||||||||
| A: | All our boxes are sent using Royal Mail. Boxes within the UK are sent using second class post and can be expected to arrive within 2-10 days once sent. International parcels are sent using a Regular Airmail service and can be expected within 10 - 28 days. Our boxes do not have tracking numbers in any case and do not need to be signed for. |
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| Q: When can I expect my box? | |||||||||||||||||||||
| A: |
Our Light Boxes start dispatching on the 1st of every month. Dispatch lasts 2-3 days. Our next Light Box will start to go into the post on . Sign up by to receive it. Our Sabbat Celebration Boxes and Deluxe Sabbat Boxes start to go into the post every six weeks, in time fo the upcoming sabbat. Our next boxes are boxes. Sign up by to receive one. Once sent, UK subscribers can expect their box within 2-10 days; international customers within 10-28 days, depending on location. Please note: our boxes do NOT have tracking numbers in any case and whilst we do our utmost to ensure our sabbat related boxes are received in time for the corresponding sabbat, I'm afraid we cannot make any binding guarantees of this due to the foibles of the postal service. |
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| Q: Will the box fit through my letterbox? | |||||||||||||||||||||
| A: | If you order a Light Box or a Sabbat Celebration Box then most likely, yes! And even better, there's no need to sign for it. Simply go about your daily business, and return home to find your exciting post waiting happily for you on your doormat. Or, wherever your postbox leads to. The box doesn't automatically go for doormats unless gravity leads it that way. Our Deluxe Sabbat Boxes are too big to go through letterboxes because they contain lots of exciting things that are too large to fit into a small box. A well-trained Postperson may well leave yours on your doorstep for you though as there's no need to sign for them. |
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| My question isn't answered here. | |||||||||||||||||||||
| Please Contact Us here and we'll do our best to answer it just as soon as we can. | |||||||||||||||||||||
